COVID-19 has changed the way consumers interact with businesses and brands.
According to SproutSocial "incoming engagements increased on average by 44 engagements per day across all networks and industries. On a per-post level, they also increased by about 7.3 engagements per post per day." suggesting there are more people online at the moment than ever before.
So, here are some top tips and strategies to employ during this time.
Keep Communication High
Now, more than ever, it is important to keep communication high. Now is not the time to drop social marketing (or, perhaps it is time to get started!). Share stories of how the your brand/business/community are adapting to working remotely, or how the business is heading back to work under new health and safety standards. It is important to think long term here.
How can your business add value to stakeholders and connections? Sharing hints, tips and free resources or time. Some businesses that are building excellent connections during this time are offering their time free to help people upskill, offering recipes to their top dishes online for free, demonstrations, live Q&A sessions etc. What is of most value to your audience?
Be Timely, and Relevant
Be prepared to pivot and adjust your story daily, or, almost hourly at the moment. As the environment in which we operates changes all the time, it is important to stay relevant and appropriate. Is the messaging sensitive? Lots of people are feeling stress and pressures, so keep that in mind and be kind.
Work in the Now
Stay in the ‘now’, don’t worry about the ‘far out future’. What do you need to support your audience now and what do you see in the short-term future? It can be easy to become overloaded with worry with ‘what if’s’. Staying focused and working in the short-term as we navigate the new norm is going to help with staying focussed and achieving milestones.
Keep Activity Up.
Above all, don’t fall into a big black hole. Keep the activity up and keep connected.
Marketing during COVID-19 really is no different to how we should be marketing during 'normal' times, but with a few extra considerations. Simply pivoting and adding value is going to ensure that when the time comes to spend or engage with your brand/business - consumers remember you (if they aren't already spending with you during this time).
If you'd like to throw around some ideas, feel free to contact us for a free chat.